Bilingual Mandarin Customer Service Representative (Remote) Job at Totalcare Walk-In Clinic Inc, Chino, CA

  • Totalcare Walk-In Clinic Inc
  • Chino, CA

Job Description

Job Description

Job Description

Description:

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

Key Responsibilities

  • Provide inbound phone support to patients, including:
    • Appointment scheduling and follow-ups
    • Medication refill coordination
    • Basic inquiries regarding lab results and services
  • Handle an average of 80 calls per shift while maintaining quality and accuracy
  • Document interactions clearly and comply with service and data standards
  • Collaborate with an international support team to ensure a smooth patient experience

Job Highlights:  

  • 80,000 – 100,000 PHP monthly salary
  • Permanent work-from-home setup
  • Structured career growth and leadership pathways
  • Support a global healthcare services team
Requirements:
  • Fluency in Mandarin Chinese and English (spoken and written)
  • Previous experience in customer service, call center, or patient support is an advantage
  • Reliable home office setup (stable internet, computer, headset)
  • Willingness to work night shift (12:00 AM – 9:00 AM Philippine time

If you are interested, please use this link to complete a quick 2-question survey at your earliest convenience (will take no more than 1 minute to complete):

Job Tags

Permanent employment, Remote work, Home office, Shift work

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