Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Benefits:
Flexible schedule
Paid time off
Paid training
Work from home
Overtime offered when available
Career Growth Opportunities
Job Summary:
The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions in various dealership service schedulers
Attend trainings to maintain up-to-date skills and knowledge
Appointment scheduling
Outbound calling and texting efforts
Qualifications
High school diploma/GED
Previous experience as a Automotive Business Development Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual preferred, but not mandatory
Working Conditions:
Must have quiet work environment.
Must have fully reliable high-speed home internet
This is an office-based role with extensive phone and computer use
Expected hours: 40 per week
Benefits:
Flexible schedule
Paid time off
Paid training
Work from home
Overtime offered when available
Career Growth Opportunities
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Supplemental Pay:
Bonus opportunities
Overtime opportunities
Paid Dealership Referral Bonus
Work Location: Remote
Depending on experience
This is a remote position.
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